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You can use bonuses to…
  • Reward customers
  • Offer Promotions
  • Alleviate customer support issues
  • More…
Bonuses can only be granted on limit features whose usage is tracked in PriceOS.

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How Bonuses Work

There are two important rules that define how bonuses behave.

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1. Bonuses do not reset

Bonuses are one-time allocations, not recurring allowances. If a customer receives 25 bonus credits, they have 25 total bonus credits — not 25 per month. Bonuses remain available until they are used (or expire, if an expiration date is set).

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2. Bonuses are only used after the base limit is exhausted

Bonus credits are consumed only when a customer exceeds their standard plan limit. As long as usage stays within the base allowance, bonuses remain untouched.

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Bonus Example

To drive the point home, let’s take an example where…
  • We have a limit feature for “credits” which has a monthly limit of 100
  • A customer receives a 50-credit bonus with no expiration

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Month 1

Usage: 50 credits
  • Base credits used: 50
  • Bonus credits used: 0
  • Remaining bonus credits: 50
(Bonuses are not touched because the base limit wasn’t exceeded.)

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Month 2

Usage: 120 credits
  • Base credits used: 100
  • Bonus credits used: 20
  • Remaining bonus credits: 30
(Only the overage — 120 − 100 = 20 — is deducted from the bonus.)

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Month 3

Usage resets to 0 (new billing period) The customer now has:
  • 100 base credits (new month)
  • 30 remaining bonus credits