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You can manage billing in the billing page.

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Update your plan

Go to Billing Settings to upgrade or change your plan.

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How Monthly active users (MAU) are tracked

PriceOS tracks MAU using unique customerId values seen in successful live API requests during each monthly MAU period. What counts toward MAU:
  • customerId in query params (for example ?customerId=customer_123)
  • customerId in route params (for example /v1/customers/{customerId}/...)
  • customerId in JSON request bodies
  • events[].customerId in batch request bodies
How counting works:
  • Unique per month: each customerId is counted once per monthly MAU period.
  • Repeated requests for the same customerId in the same monthly MAU period still count as 1.
  • Tracking is applied only for live API traffic.
  • When a request returns an error status, the MAU tracking for that request is rolled back.
  • MAU is reviewed monthly for both monthly and yearly plans.

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What happens if you exceed MAUs for your current plan

No surprise fees. An occasional spike in MAUs won’t trigger extra charges or stop your PriceOS from working. A single monthly MAU period over your limit requires no action. If MAU drops back within your tier the following month, nothing happens. If usage exceeds your tier for two consecutive monthly MAU periods, we’ll notify you to upgrade. The change is pro-rated so you only pay the difference. If you enter a third consecutive monthly MAU period over your limit without upgrading, your dashboards are temporarily locked. Even while locked, PriceOS will continue to work in the background. Dashboards are automatically unlocked once your account is back within the appropriate tier. You can also unlock them at any time by upgrading to the appropriate tier. If the spike is temporary, you can upgrade to restore access and downgrade again when traffic drops. Downgrades are pro-rated too, so you won’t lose out. You’re never locked into a higher plan when your usage no longer requires it. This works the same way on both monthly and yearly billing.